About This Policy: This Privacy Policy ("Policy") describes how vjl Casino ("vjl," "we," "us," or "our"), operator of the online gaming platform at vjl.one, collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "Player") in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering a vjl account or using any part of the vjl platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
1 Introduction
vjl Casino is committed to protecting the privacy and personal data of every player who uses our platform. We understand that when you share your personal information with vjl, you are placing trust in us — and we take that responsibility seriously. This Policy is designed to be transparent, readable, and genuinely informative, not just a legal formality.
This Policy applies to all personal data collected through the vjl website at vjl.one, the vjl mobile platform, our customer support channels, and any other service operated by vjl Casino. It covers data collected from registered members, prospective players who browse the vjl platform without registering, and individuals who contact vjl's support team.
vjl operates as the data controller for the personal information described in this Policy. This means vjl determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently in accordance with the Data Privacy Act of 2012 and other applicable Philippine regulations.
Philippine Law: vjl Casino processes personal data in compliance with Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. If you have concerns about how your data is handled, you have the right to lodge a complaint with the NPC.
2 Personal Data We Collect
vjl collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect are described below.
| Category |
Examples |
Purpose |
| Identity Data |
Full name, date of birth, gender, government-issued ID number (PhilSys, passport, driver's license, UMID) |
Account registration, KYC verification, age verification (21+) |
| Contact Data |
Email address, mobile number, residential address (city/province) |
Account communications, support, transaction notifications |
| Financial Data |
GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history |
Processing deposits and withdrawals, fraud prevention, AML compliance |
| Gaming Activity Data |
Game history, bet amounts, win/loss records, session duration, bonus usage |
Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data |
IP address, device type, browser type and version, operating system, time zone |
Platform security, fraud detection, service optimisation |
| Communications Data |
Live chat transcripts, support emails, feedback submissions |
Customer support, quality assurance, dispute resolution |
| Marketing Preferences |
Opt-in/opt-out status for promotional emails and SMS notifications |
Sending relevant promotions and offers (only with your consent) |
Sensitive Personal Information: Government-issued ID numbers and financial account details are classified as sensitive personal information under the Data Privacy Act of 2012. vjl applies heightened security measures to this category of data and processes it only to the extent strictly necessary for KYC verification and payment processing.
3 How We Collect Your Data
vjl collects personal data through the following means:
- Direct collection: Information you provide when registering a vjl account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or participating in promotions.
- Automated collection: Technical data collected automatically when you access the vjl platform, including IP address, device identifiers, browser information, and session activity logs, via cookies and similar tracking technologies (see Section 7).
- Third-party sources: Identity and fraud-check data received from KYC verification service providers; transaction data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank; and fraud-prevention data from industry-standard screening services.
- Publicly available sources: In limited circumstances, vjl may verify information against publicly available records to confirm identity or detect fraudulent activity.
vjl does not purchase personal data from data brokers or any third-party marketing lists. All personal data collected by vjl is obtained through the channels described above.
4 How We Use Your Personal Data
vjl uses your personal data only for the purposes for which it was collected, or for compatible purposes that you would reasonably expect. The primary purposes for which vjl processes your personal data are:
- Account management: Creating, maintaining, and securing your vjl account, including verifying your identity and age (21+ requirement) during registration and KYC.
- Platform operation: Providing access to vjl's games, processing bets, recording game outcomes, and managing your account balance.
- Payment processing: Facilitating deposits and withdrawals via your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank, and others as available).
- Legal and regulatory compliance: Meeting vjl's obligations under applicable Philippine gaming regulations, anti-money laundering (AML) laws, and the Data Privacy Act of 2012, including filing required reports with relevant authorities.
- Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, cheating, and other prohibited conduct on the vjl platform.
- Responsible gaming: Monitoring gaming activity to identify patterns that may indicate problem gambling, and administering self-exclusion, deposit limits, and other responsible gaming tools requested by players.
- Customer support: Responding to your enquiries, resolving disputes, and providing assistance through vjl's 24/7 support channels.
- Marketing communications: Sending you information about vjl promotions, bonuses, and new games — but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time.
- Platform improvement: Analysing aggregated, anonymised usage data to improve the vjl platform's performance, user experience, and game offering.
No Automated Decision-Making: vjl does not make decisions that significantly affect you solely through automated processing without human review. Where automated systems flag an account for review (e.g., for fraud or AML purposes), a qualified vjl team member will review the matter before any action is taken.
5 Legal Basis for Processing
Under the Data Privacy Act of 2012, vjl processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform the contract between you and vjl — including account registration, game operation, and payment processing — is necessary for vjl to deliver the services you have signed up for.
- Legal obligation: Processing required to comply with vjl's obligations under Philippine law, including AML regulations, gaming regulations, and tax reporting requirements.
- Legitimate interests: Processing carried out for vjl's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications and non-essential cookies, which vjl carries out only where you have given your explicit, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
6 Sharing Your Personal Data
vjl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following limited circumstances:
- Service providers: Trusted third-party vendors who assist vjl in operating the platform, including KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, fraud detection services, and customer support software providers. These providers are contractually bound to process your data only on vjl's instructions and in accordance with applicable privacy laws.
- Regulatory and law enforcement authorities: Philippine government agencies, gaming regulators, the Anti-Money Laundering Council (AMLC), and law enforcement bodies, where vjl is legally required to disclose information or where disclosure is necessary to prevent or investigate illegal activity.
- Game providers: Third-party game developers and live dealer studios whose games are available on the vjl platform may receive limited technical data (such as session tokens) necessary to operate their games. These providers do not receive your identity or financial data.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of vjl's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
⚠️ Third-Party Links: The vjl platform does not contain links to external third-party websites. However, if you access payment provider platforms (such as GCash or PayMaya) to complete a transaction, those platforms operate under their own privacy policies, which vjl does not control.
7 Cookies & Tracking Technologies
vjl uses cookies and similar tracking technologies to operate the platform, enhance your experience, and keep your account secure. A cookie is a small text file placed on your device when you visit the vjl website. The types of cookies vjl uses are described below:
- Strictly necessary cookies: Essential for the vjl platform to function. These include session cookies that keep you logged in to your vjl account and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without affecting platform functionality.
- Functional cookies: Remember your preferences, such as your preferred language and display settings, to personalise your vjl experience.
- Analytics cookies: Collect anonymised data about how players use the vjl platform — such as which pages are visited most frequently — to help vjl improve the platform. This data is aggregated and does not identify individual users.
- Security and fraud-prevention cookies: Help vjl detect and prevent fraudulent activity, including account takeover attempts and bot activity.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the vjl platform. vjl does not use advertising or cross-site tracking cookies.
8 Data Retention
vjl retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The general retention periods vjl applies are as follows:
- Account and identity data: Retained for the duration of your vjl account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements under Philippine law.
- Financial and transaction data: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and related regulations.
- Gaming activity data: Retained for a minimum of three (3) years from the date of each gaming session, for dispute resolution and regulatory compliance purposes.
- Customer support communications: Retained for two (2) years from the date of the last communication, unless the matter relates to an ongoing dispute or legal proceeding.
- Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of your consent decision.
- Technical and log data: Retained for up to twelve (12) months for security and fraud-prevention purposes.
When personal data is no longer required, vjl securely deletes or anonymises it in accordance with industry-standard data destruction practices.
9 Data Security
vjl implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the vjl platform.
- Encryption at rest for sensitive personal data stored on vjl's servers, including identity documents and financial account details.
- Access controls: Personal data is accessible only to vjl staff and service providers who have a legitimate need to access it for their job functions. All access is logged and audited.
- Two-factor authentication (2FA) available to all vjl players to protect account access.
- Regular security assessments and penetration testing of the vjl platform infrastructure.
- Staff training: All vjl personnel who handle personal data receive regular training on data privacy obligations and security best practices.
Data Breach Response: In the event of a personal data breach that poses a real risk of serious harm to affected individuals, vjl will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012 and NPC Circular No. 16-03.
While vjl takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your vjl login credentials confidential and for notifying vjl immediately if you suspect unauthorised access to your account.
10 Your Privacy Rights
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by vjl:
- Right to be informed: The right to know what personal data vjl collects about you, how it is used, and with whom it is shared — as described in this Policy.
- Right of access: The right to request a copy of the personal data vjl holds about you.
- Right to rectification: The right to request correction of inaccurate or incomplete personal data.
- Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to vjl's legal retention obligations.
- Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on vjl's legitimate interests.
- Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe vjl has processed your personal data in violation of the Data Privacy Act of 2012.
To exercise any of these rights, please contact vjl's Data Protection Officer using the details provided in Section 14. vjl will respond to all verified privacy rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you.
11 Children's Privacy
The vjl Casino platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. vjl does not knowingly collect personal data from individuals under the age of 21.
🔞 Age Restriction: If vjl discovers that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all associated data will be securely deleted (except where retention is required by law), and any deposited funds will be returned to the original payment source. If you are a parent or guardian and believe your child has registered a vjl account, please contact us immediately at the details in Section 14.
vjl implements age verification as part of the account registration and KYC process to prevent underage access to the platform. All players are required to confirm their date of birth during registration and to provide a valid government-issued Philippine ID confirming they are 21 or older before their first withdrawal is processed.
12 International Data Transfers
vjl's primary operations and data storage are based in the Philippines. However, some of vjl's third-party service providers — including cloud infrastructure providers and game studios — may process data in other countries. Where personal data is transferred outside the Philippines, vjl ensures that appropriate safeguards are in place to protect your data, including:
- Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under the Data Privacy Act of 2012.
- Transfers only to countries or organisations that provide an adequate level of data protection as recognised by the National Privacy Commission.
- Data processing agreements with all third-party processors that impose binding privacy and security obligations.
By using the vjl platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.
13 Changes to This Privacy Policy
vjl may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the vjl platform's features. When we make material changes to this Policy, we will notify you by:
- Sending a notification to the email address registered to your vjl account, and/or
- Displaying a prominent notice on the vjl platform upon your next login.
The updated Policy will take effect on the date indicated in the "Last Updated" notice at the top of this page. Your continued use of the vjl platform after the effective date of any update constitutes your acknowledgment of the revised Policy. If you do not agree with the updated Policy, you should stop using the vjl platform and may request account closure in accordance with our Terms and Conditions.
We encourage you to review this Privacy Policy periodically to stay informed about how vjl protects your personal data.
14 Contact Us & Data Protection Officer
vjl Casino has appointed a Data Protection Officer (DPO) in accordance with the Data Privacy Act of 2012 and NPC regulations. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us through the following channels:
- Live Chat: Available directly on the vjl platform — the fastest way to reach our support team.
- Email (General Support): [email protected]
- Email (Data Protection Officer): [email protected]
NPC Complaints: If you are not satisfied with vjl's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about how to file a complaint with the NPC is available on the NPC's official website. vjl encourages players to contact us first so we can attempt to resolve any concern directly.
vjl aims to respond to all data privacy enquiries and rights requests within thirty (30) days of receipt. For urgent account security matters, live chat is the recommended contact method for the fastest response.